Frequently Asked Questions

Why do I need to do my KYC? Why is it mandatory?

KYC is mandatory to verify your identity, prevent fraud, and comply with government regulations. It ensures a secure platform for transactions and safeguards your financial information.

How secure is my card?

Your card is highly secure with advanced encryption and PCI-DSS compliance. VenPay ensures all transactions are protected, safeguarding your card details from unauthorized access or misuse.

What cards are accepted?

VenPay accepts all major debit and credit cards, including Visa, Mastercard, RuPay, and American Express, ensuring seamless transactions across various payment networks.

When will the payment be credited to the payee's account?

Payments are usually credited to the payee’s account instantly. However, in some cases, it may take up to 24 hours, depending on the bank’s processing time.

How many transactions can I do in a month?

The number of transactions you can make in a month depends on your account type and applicable limits. Check your account details or contact support for specific transaction caps.